wbTeamPro Feature Request & Bug Tracker - wbTeamPro
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0011007wbTeamPro[All Projects] Featurespublic2018-02-09 14:082020-05-18 09:58
webuddha 
webuddha 
normalminoralways
Plannedopen 
 
 
0011007: Automatically Assign new Tickets to Projects
No idea how this would work, but it would be great if new tickets could be more easily assigned to a project.

- Maybe just improve the current project tab behavior so the relationship can be created more quickly.
- Maybe client / department relationships can be made to projects, and then a default "Ticket" milestone can receive new actions linked to the ticket when opened.
No tags attached.
Issue History
2018-02-09 14:08webuddhaNew Issue
2018-02-09 14:08webuddha
2018-02-09 14:17webuddhaAssigned To => webuddha
2018-02-09 14:17webuddhaStatusNew => Planned
2019-01-20 14:18billdjangoNote Added: 0010335
2020-05-18 09:58webuddhaNote Added: 0010336

Notes
(0010335)
billdjango   
2019-01-20 14:18   
This could be done possibly by allowing a product to be associated with a project template and project.

Then when the client is submitting a ticket, they choose the product, you can hook ClientAreaPageSubmitTicket possibly, and assign the ticket to a project based on their assigned projects and the product assigned.
(0010336)
webuddha   
2020-05-18 09:58   
@billdjango

So if I understand clearly

- product is associated with template at system level
- new tickets area associated with relevant product by client during submission
- if product is associated with a project, the ticket is automatically assigned to the project
- if product is NOT associated with a project, a new project is created and the ticket associated
- tickets are associated with project via a new action created on the project, nested under a milestone called "Issues" or "Tickets". A lookup for this is performed, created if not found.