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3 Votes
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IDProjectCategoryView StatusDate SubmittedLast Update
0010275wbTeamPro[All Projects] Featurespublic2017-01-30 09:312015-01-25 00:00
ReporterStarNetwork 
Assigned Towebuddha 
PrioritynormalSeverityminorReproducibilityalways
StatusImplementedResolutionadded 
PlatformOSOS Version
Product Version 
Target VersionApplied to Versionv3.0.17 
Summary0010275: Time tracking after ticket answered
DescriptionRegarding to the tickets answers
I just see that after the ticket is answered if the timer not stop manually it's continue to work and record the time
It's designed that way or is it a bug?
I just don't see the Idea to continue record the time after the ticket is answered or closed even if the record not stopped manually.
TagsNo tags attached.
Attached Files

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-  Notes
(0010058)
StarNetwork (reporter)
2013-08-28 09:54

 Very important to me, Please implement it with some priority :)
(0010059)
a104 (reporter)
2013-09-05 12:26

 I think this should get fixed also. If it is designed to work like that, then pleae offer an option in the configuration to end the timer once the status has changed.
(0010063)
webuddha (administrator)
2013-09-19 16:03

 Implemented Ticket Timelog Autostop option to the configuration General tab. Two option, one to enable the feature, the second option to select what Ticket Statuses to limit the stop trigger action.

This feature is executed when the WHMCS TicketAdminReply hook is triggered.

- Issue History
Date Modified Username Field Change
2013-08-12 11:39 StarNetwork New Issue
2013-08-12 11:39 StarNetwork
2013-08-28 09:54 StarNetwork Note Added: 0010058
2013-09-05 10:23 webuddha
2013-09-05 12:26 a104 Note Added: 0010059
2013-09-05 12:26 a104
2013-09-19 16:03 webuddha Note Added: 0010063
2013-09-19 16:03 webuddha Status New => Implemented
2013-09-19 16:03 webuddha Applied to Version => v3.0.17
2013-09-19 16:03 webuddha Resolution open => added
2013-09-19 16:03 webuddha Assigned To => webuddha

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