wbTeamPro Feature Request & Bug Tracker - wbTeamPro
View Issue Details
IDProjectCategoryView StatusDate SubmittedLast Update
0010275wbTeamPro[All Projects] Featurespublic2017-01-30 09:312015-01-25 00:00
ReporterStarNetwork 
Assigned Towebuddha 
PrioritynormalSeverityminorReproducibilityalways
StatusImplementedResolutionadded 
PlatformOSOS Version
Product Version 
Target VersionApplied to Versionv3.0.17 
Summary0010275: Time tracking after ticket answered
DescriptionRegarding to the tickets answers
I just see that after the ticket is answered if the timer not stop manually it's continue to work and record the time
It's designed that way or is it a bug?
I just don't see the Idea to continue record the time after the ticket is answered or closed even if the record not stopped manually.
Steps To Reproduce
Additional Information
TagsNo tags attached.
Relationships
Attached Files
Issue History
Date ModifiedUsernameFieldChange
2013-08-12 11:39StarNetworkNew Issue
2013-08-12 11:39StarNetwork
2013-08-28 09:54StarNetworkNote Added: 0010058
2013-09-05 10:23webuddha
2013-09-05 12:26a104Note Added: 0010059
2013-09-05 12:26a104
2013-09-19 16:03webuddhaNote Added: 0010063
2013-09-19 16:03webuddhaStatusNew => Implemented
2013-09-19 16:03webuddhaApplied to Version => v3.0.17
2013-09-19 16:03webuddhaResolutionopen => added
2013-09-19 16:03webuddhaAssigned To => webuddha

Notes
(0010058)
StarNetwork   
2013-08-28 09:54   
Very important to me, Please implement it with some priority :)
(0010059)
a104   
2013-09-05 12:26   
I think this should get fixed also. If it is designed to work like that, then pleae offer an option in the configuration to end the timer once the status has changed.
(0010063)
webuddha   
2013-09-19 16:03   
Implemented Ticket Timelog Autostop option to the configuration General tab. Two option, one to enable the feature, the second option to select what Ticket Statuses to limit the stop trigger action.

This feature is executed when the WHMCS TicketAdminReply hook is triggered.