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We are working to update our tracker, changelogs, and documentation to convey this appropriately.
Thank you for your patience as we manage this period of growth.
| View Issue Details [ Jump to Notes ] [ 1 Vote
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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||||||
| 0011007 | wbTeamPro | [All Projects] Features | public | 2018-02-09 14:08 | 2020-05-18 09:58 | ||||||||
| Reporter | webuddha | ||||||||||||
| Assigned To | webuddha | ||||||||||||
| Priority | normal | Severity | minor | Reproducibility | always | ||||||||
| Status | Planned | Resolution | open | ||||||||||
| Platform | OS | OS Version | |||||||||||
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| Target Version | Applied to Version | ||||||||||||
| Summary | 0011007: Automatically Assign new Tickets to Projects | ||||||||||||
| Description | No idea how this would work, but it would be great if new tickets could be more easily assigned to a project. - Maybe just improve the current project tab behavior so the relationship can be created more quickly. - Maybe client / department relationships can be made to projects, and then a default "Ticket" milestone can receive new actions linked to the ticket when opened. | ||||||||||||
| Tags | No tags attached. | ||||||||||||
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(0010335) billdjango (reporter) 2019-01-20 14:18 |
This could be done possibly by allowing a product to be associated with a project template and project. Then when the client is submitting a ticket, they choose the product, you can hook ClientAreaPageSubmitTicket possibly, and assign the ticket to a project based on their assigned projects and the product assigned. |
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(0010336) webuddha (administrator) 2020-05-18 09:58 |
@billdjango So if I understand clearly - product is associated with template at system level - new tickets area associated with relevant product by client during submission - if product is associated with a project, the ticket is automatically assigned to the project - if product is NOT associated with a project, a new project is created and the ticket associated - tickets are associated with project via a new action created on the project, nested under a milestone called "Issues" or "Tickets". A lookup for this is performed, created if not found. |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2018-02-09 14:08 | webuddha | New Issue | |
| 2018-02-09 14:08 | webuddha | ||
| 2018-02-09 14:17 | webuddha | Assigned To | => webuddha |
| 2018-02-09 14:17 | webuddha | Status | New => Planned |
| 2019-01-20 14:18 | billdjango | Note Added: 0010335 | |
| 2020-05-18 09:58 | webuddha | Note Added: 0010336 | |
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Issue History |
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