wbTeamPro Feature Request & Bug Tracker
wbTeamPro and wbTimeLog are actively being developed and supported.

We are working to update our tracker, changelogs, and documentation to convey this appropriately.
Thank you for your patience as we manage this period of growth.

View Issue Details Jump to Notes ]
1 Vote
 ]
Issue History ] Print ]
IDProjectCategoryView StatusDate SubmittedLast Update
0011007wbTeamPro[All Projects] Featurespublic2018-02-09 14:082020-05-18 09:58
Reporterwebuddha 
Assigned Towebuddha 
PrioritynormalSeverityminorReproducibilityalways
StatusPlannedResolutionopen 
PlatformOSOS Version
Product Version 
Target VersionApplied to Version 
Summary0011007: Automatically Assign new Tickets to Projects
DescriptionNo idea how this would work, but it would be great if new tickets could be more easily assigned to a project.

- Maybe just improve the current project tab behavior so the relationship can be created more quickly.
- Maybe client / department relationships can be made to projects, and then a default "Ticket" milestone can receive new actions linked to the ticket when opened.
TagsNo tags attached.
Attached Files

- Relationships

-  Notes
(0010335)
billdjango (reporter)
2019-01-20 14:18

This could be done possibly by allowing a product to be associated with a project template and project.

Then when the client is submitting a ticket, they choose the product, you can hook ClientAreaPageSubmitTicket possibly, and assign the ticket to a project based on their assigned projects and the product assigned.
(0010336)
webuddha (administrator)
2020-05-18 09:58

@billdjango

So if I understand clearly

- product is associated with template at system level
- new tickets area associated with relevant product by client during submission
- if product is associated with a project, the ticket is automatically assigned to the project
- if product is NOT associated with a project, a new project is created and the ticket associated
- tickets are associated with project via a new action created on the project, nested under a milestone called "Issues" or "Tickets". A lookup for this is performed, created if not found.

- Issue History
Date Modified Username Field Change
2018-02-09 14:08 webuddha New Issue
2018-02-09 14:08 webuddha
2018-02-09 14:17 webuddha Assigned To => webuddha
2018-02-09 14:17 webuddha Status New => Planned
2019-01-20 14:18 billdjango Note Added: 0010335
2020-05-18 09:58 webuddha Note Added: 0010336



Copyright © 2000 - 2020 MantisBT Team
Powered by Mantis Bugtracker