wbTeamPro Feature Request & Bug Tracker
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IDProjectCategoryView StatusDate SubmittedLast Update
0011007wbTeamPro[All Projects] Featurespublic2018-02-09 14:082020-05-18 09:58
Assigned Towebuddha 
PlatformOSOS Version
Product Version 
Target VersionApplied to Version 
Summary0011007: Automatically Assign new Tickets to Projects
DescriptionNo idea how this would work, but it would be great if new tickets could be more easily assigned to a project.

- Maybe just improve the current project tab behavior so the relationship can be created more quickly.
- Maybe client / department relationships can be made to projects, and then a default "Ticket" milestone can receive new actions linked to the ticket when opened.
TagsNo tags attached.
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-  Notes
billdjango (reporter)
2019-01-20 14:18

This could be done possibly by allowing a product to be associated with a project template and project.

Then when the client is submitting a ticket, they choose the product, you can hook ClientAreaPageSubmitTicket possibly, and assign the ticket to a project based on their assigned projects and the product assigned.
webuddha (administrator)
2020-05-18 09:58


So if I understand clearly

- product is associated with template at system level
- new tickets area associated with relevant product by client during submission
- if product is associated with a project, the ticket is automatically assigned to the project
- if product is NOT associated with a project, a new project is created and the ticket associated
- tickets are associated with project via a new action created on the project, nested under a milestone called "Issues" or "Tickets". A lookup for this is performed, created if not found.

- Issue History
Date Modified Username Field Change
2018-02-09 14:08 webuddha New Issue
2018-02-09 14:08 webuddha
2018-02-09 14:17 webuddha Assigned To => webuddha
2018-02-09 14:17 webuddha Status New => Planned
2019-01-20 14:18 billdjango Note Added: 0010335
2020-05-18 09:58 webuddha Note Added: 0010336

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