0010202: Email client for staff - wbTeamPro Feature Request & Bug Tracker

Notes
(0010021) limestreet (reporter) 2013-04-03 04:28	Integrated webmail client with possibility to convert emails to tasks (or tickets, etc.) is good idea. Reason is - to get (and to log) all communication with clients in one place. Now (in our company) we have some information in whmcs/wbteampro (imported by ticket system) and some information distributed between our staff (every user has own email address) - clients prefer contacting with our staff directly to staff members mailboxes. Is not so comfortable (and is time consuming) to add (rewrite) client messages/suggestions to whmcs/wbteampro system. Resume :) Improve team collaboration by adding internal email client functionality.

(0010024) MaxOnTheHill (reporter) 2013-04-16 00:13	would this not be in the topic/discussions area - I thought that's what it was for? It is available at project and action level and notifies through email plugin on save. PROBLEM ... client can not create a new discussion thread on the frontend. They can contribute once another comment has been made and full red-eye access given from admin. It is a little ugly looking and not threaded ... should be threaded. You WOULD want a client to be able to start a discussion based on a particular area - or not??? Maybe this is not what this ticket is about or I have missed something? As for email - is it possible to update action/project via custom email??? This sort of thing is available on other web based PMs.

(0010150) webuddha (administrator) 2014-11-11 11:25	Good points here - discussions need a major improvement to be more useful to the client communication cycle. Are there any 3rd party mail applications could be dovetailed into the system for this extended communication experience?

Issue History
Date Modified	Username	Field	Change
2013-03-29 09:34	limestreet	New Issue
2013-03-29 09:34	limestreet
2013-04-03 04:28	limestreet	Note Added: 0010021
2013-04-04 08:45	webuddha
2013-04-16 00:13	MaxOnTheHill	Note Added: 0010024
2014-11-11 11:25	webuddha	Note Added: 0010150
2014-11-11 11:25	webuddha	Assigned To	=> webuddha
2014-11-11 11:25	webuddha	Status	New => Feedback

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