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ID | Project | Category | View Status | Date Submitted | Last Update | ||||||||
0010202 | wbTeamPro | [All Projects] Features | public | 2017-01-30 09:31 | 2015-01-25 00:00 | ||||||||
Reporter | limestreet | ||||||||||||
Assigned To | webuddha | ||||||||||||
Priority | normal | Severity | feature | Reproducibility | N/A | ||||||||
Status | Feedback | Resolution | open | ||||||||||
Platform | OS | OS Version | |||||||||||
Product Version | |||||||||||||
Target Version | Applied to Version | ||||||||||||
Summary | 0010202: Email client for staff | ||||||||||||
Description | Build-in email client for users (something like in feng office, vtiger, sugarcrm) with possibility email to task conversion, email to ticket, etc. | ||||||||||||
Tags | No tags attached. | ||||||||||||
Attached Files |
Notes | |
(0010021) limestreet (reporter) 2013-04-03 04:28 |
Integrated webmail client with possibility to convert emails to tasks (or tickets, etc.) is good idea. Reason is - to get (and to log) all communication with clients in one place. Now (in our company) we have some information in whmcs/wbteampro (imported by ticket system) and some information distributed between our staff (every user has own email address) - clients prefer contacting with our staff directly to staff members mailboxes. Is not so comfortable (and is time consuming) to add (rewrite) client messages/suggestions to whmcs/wbteampro system. Resume :) Improve team collaboration by adding internal email client functionality. |
(0010024) MaxOnTheHill (reporter) 2013-04-16 00:13 |
would this not be in the topic/discussions area - I thought that's what it was for? It is available at project and action level and notifies through email plugin on save. PROBLEM ... client can not create a new discussion thread on the frontend. They can contribute once another comment has been made and full red-eye access given from admin. It is a little ugly looking and not threaded ... should be threaded. You WOULD want a client to be able to start a discussion based on a particular area - or not??? Maybe this is not what this ticket is about or I have missed something? As for email - is it possible to update action/project via custom email??? This sort of thing is available on other web based PMs. |
(0010150) webuddha (administrator) 2014-11-11 11:25 |
Good points here - discussions need a major improvement to be more useful to the client communication cycle. Are there any 3rd party mail applications could be dovetailed into the system for this extended communication experience? |
Issue History | |||
Date Modified | Username | Field | Change |
2013-03-29 09:34 | limestreet | New Issue | |
2013-03-29 09:34 | limestreet | ||
2013-04-03 04:28 | limestreet | Note Added: 0010021 | |
2013-04-04 08:45 | webuddha | ||
2013-04-16 00:13 | MaxOnTheHill | Note Added: 0010024 | |
2014-11-11 11:25 | webuddha | Note Added: 0010150 | |
2014-11-11 11:25 | webuddha | Assigned To | => webuddha |
2014-11-11 11:25 | webuddha | Status | New => Feedback |
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